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What you can expect from your landlord

Your rights and responsibilities:

As a Tenant, you have the right to:

  • Have your deposit protected in an approved protection scheme while you are renting the property
  • Have the deposit returned when the tenancy ends
  • Question and challenge excessively high charges
  • Live in a property which is safe and in good condition
  • Know by name who your landlord is (if you don’t know who your landlord is, write to the person or company you pay rent to. Your landlord can be fined if they don’t give you this information within 21 days)
  • Live undisturbed in the property.  If for some reason the landlord needs to visit the property a minimum of 24hrs notice must be given
  • Be protected from unfair eviction and unfair rent
  • If the tenant has agreed to a fixed-term contract of more than 3 years, both parties must have a written agreement of this contract
  • The tenancy agreement must be fair to both parties and comply with the law
  • See an Energy Performance Certificate for the property

When you start a new tenancy:

Your landlord must give you:

• If you live in England, your landlord should provide you with a copy of the How to rent guide

• If you live in Scotland, your landlord should provide you with A tenant information pack

Your responsibilities as a tenant:

Unless there is an emergency and the landlord needs access to the property, the landlord must give you at least 24hrs notice before visiting at a mutually agreed time and day for any inspections or repairs to the property that need to be carried out.

  • If damage has been caused to the property by you, your family or friends, then you are responsible to repair or pay for the damage
  • Pay bills and utilities for the property as previously agreed with the landlord, up until the day your tenancy ends
  • The property may only by sublet if this has been previously agreed, with the landlord
  • Take care of the property, so as not to cause damage. For example, turn off the water at the mains if you are away in cold weather, in order to minimise risks of pipes bursting
  • Pay the agreed rent, even if repairs are needed or you are in dispute with your landlord

Your landlord has the right to take legal action to evict you if you don’t meet your responsibilities.